General Conditions

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General Conditions – FoonStore.com (Operated by Rayak)

Last updated: October 23, 2025

Operator: Rayak
Address: Klaproosstraat 31, 5552EZ Valkenswaard, The Netherlands.
KvK: 77951972 | BTW (VAT): NL003264419B50
Bank: ING Eindhoven — IBAN NL62INGB0008967233 | BIC: INGBNL2A
Contact: info@foonstore.com | WhatsApp: +31 6 48484574 | www.FoonStore.com

These General Conditions (the “Terms”) apply to all offers, orders and sales of goods and services by Rayak via the website www.FoonStore.com to private consumers (B2C). Where a provision applies only to B2B, this is stated explicitly. By placing an order you accept these Terms.

1. Definitions

  • Consumer: natural person acting for purposes outside their trade, business, craft or profession.

  • Seller / We / Rayak: the operator of FoonStore.com.

  • Order confirmation: email or message confirming your order details.

  • Products: physical goods offered for sale on FoonStore.com and any related packaging, manuals and accessories.

2. Scope & Eligibility

  • These Terms apply to all purchases made by consumers via the website. By ordering you confirm you are at least 18 years old and have legal capacity to enter contracts.

  • For business customers (B2B/bulk orders) different terms may apply — please contact us for quotations and separate terms.

3. Offers, Pricing & VAT

  • All prices displayed on the website are final consumer prices and include VAT, unless otherwise noted.

  • Free shipping applies automatically to deliveries within The Netherlands, Belgium and Germany unless specifically excluded on the product page or during checkout.

  • For deliveries to other countries shipping costs apply and will be shown during checkout or agreed with the customer prior to order confirmation.

  • All prices and product information are subject to change until the order is accepted. We reserve the right to correct pricing errors and to cancel orders that were placed based on a manifest error.

4. Ordering & Order Acceptance

  • Orders are placed via the website. After placing an order you will receive an order confirmation. This confirmation does not constitute acceptance; acceptance occurs when we send an order acceptance or when the product is dispatched.

  • We may refuse or cancel orders for legitimate reasons (fraud prevention, stock unavailability, pricing errors) and will promptly notify you.

5. Payment

  • Payment methods available are displayed at checkout. Payment must be made in full at the time and in the manner indicated at checkout unless otherwise agreed in writing.

  • We use third-party payment processors; payments are made on secure servers of the payment provider.

6. Delivery & Risk Transfer

  • Delivery times stated on the site are indicative. We will make reasonable efforts to meet the estimated delivery time but do not guarantee exact delivery dates.

  • For NL / BE / DE free-shipping destinations we use the delivery methods specified in checkout; for other countries shipping options and costs will be confirmed.

  • Risk transfers to you (the consumer) at the moment of delivery to the address provided, except where mandatory law provides otherwise. You are responsible for checking the condition of the item upon delivery and for signing any delivery documents truthfully.

7. Right of Withdrawal (14-day cooling-off period) — Distance Contracts

This section applies to consumers and distance selling within the EU.

7.1 Your right to withdraw

  • You have the right to withdraw from a purchase within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party designated by you, other than the carrier) take physical possession of the goods.

7.2 How to exercise the right

  • To exercise the right of withdrawal you must inform us (info@foonstore.com / WhatsApp / Refund Request Form on website) of your decision to withdraw by an unequivocal statement (e.g., email). You may use the model withdrawal form, but it is not mandatory.

7.3 Return of goods

  • If you withdraw, you must send back the goods without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal. You bear the direct cost of returning the goods unless we have expressly agreed otherwise. Use a trackable carrier and keep proof of postage.

7.4 Effect of withdrawal (refunds)

  • Upon valid withdrawal we will reimburse all payments received from you, including the costs of delivery (except additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered), without undue delay and in any event no later than 14 days from the day we receive the goods back or (if earlier) from the day you provide proof that you have returned the goods. Refunds will be made by the original payment method, unless otherwise agreed. We may withhold reimbursement until we have received the goods or you have supplied proof of dispatch.

7.5 Exceptions / Limitations to withdrawal

  • The consumer’s right of withdrawal does not apply to, amongst others:

    • Sealed goods that are not suitable for return for reasons of health or hygiene and were unsealed after delivery (e.g., sealed ear tips, in-ear headphones where hygiene sealing is used).

    • Sealed audio/video or software products that were unsealed after delivery.

    • Customised or made-to-order products.

    • Digital content supplied on a non-tangible medium once unsealed, or if you consented to immediate download and acknowledged loss of the right to withdraw.

(If a product is returned unsealed and one of the above exceptions applies, we may refuse the return or apply reasonable compensation for diminished value.)

8. Warranty, Conformity & Statutory Rights

  • In addition to the voluntary commercial warranty we provide, EU and Dutch consumer law grant buyers a statutory conformity guarantee: products must conform to the contract and be free from defects for a reasonable period. Under Dutch law this conformity period is typically 2 years from delivery for consumer goods; if a defect appears within a reasonable period it is presumed to have existed at delivery unless this is incompatible with the nature of the goods or defect.

  • Commercial warranty / factory defects:

    • Each product page specifies our commercial warranty if we offer one; otherwise statutory rights apply.

    • Warranty covers manufacturing/factory defects only and does not cover damage from misuse, accidents, normal wear and tear, improper installation or unauthorized repairs/modifications.

  • Remedies: If a product does not conform, the consumer is entitled to repair, replacement, price reduction, or refund in accordance with statutory rules. We will choose the remedy unless it is disproportionate. If we fail to remedy within a reasonable time and without major inconvenience to you, you may request price reduction or contract rescission (refund).

9. Claim, Return & Inspection Procedure (Warranty & Non-conformity)

To ensure a smooth handling of complaints, returns and warranty claims please follow this process:

9.1 Reporting a defect or request for return

  • Notify us in writing via one of the following channels (we do not accept refund/return requests by phone):

    • Refund/Return Form on our website (preferred)

    • Email: info@foonstore.com

    • WhatsApp message to +31 6 48484574 (include order number and photos/videos)

When reporting, provide: order number, product name, description of defect, date of discovery, and clear photos or a short video showing the issue.

9.2 Inspection

  • On receipt of a return we will inspect the product to determine whether the defect is covered by warranty or the statutory conformity guarantee. We aim to complete the inspection within 14 calendar days of receipt. If additional testing is required we will notify you of expected timelines.

9.3 Outcome & remedies

  • If the defect is confirmed to be a manufacturing or conformity fault, we will (at our option) repair, replace, or refund the product and reimburse reasonable return shipping costs.

  • If no defect is found (i.e., damage due to misuse or the product is in working order), we will inform you and either return the product to you at your cost or, if you prefer, dispose of it (additional charges may apply). Returned items that are not defective will only be forwarded to you after you have paid the re-shipping costs.

9.4 Timeframes for refunds

  • Approved refunds will be processed without undue delay and in any case within 14 calendar days after we have determined the refund is due and have received the returned goods (or proof of return shipment).

10. Returns Shipping Costs & Who Pays

  • Consumer withdrawal (cooling-off): the consumer bears the direct cost of returning the goods unless we agreed to pay.

  • Warranty / confirmed defect: if the returned product is confirmed defective, we will reimburse the reasonable return shipping costs. If we offer a replacement and you prefer to keep the original, we will cover return or collection as agreed.

  • No defect found: return shipping to the customer is at the customer’s expense.

11. Digital Products & Downloads

  • For digital goods (software, digital subscriptions, downloadable files), the right of withdrawal may be lost once download or supply begins with your prior express consent and acknowledgment of loss of withdrawal right. We will clearly inform you before purchase where this applies.

12. Customized & Special Orders

  • Customized, engraved, or made-to-order items are non-returnable and non-refundable unless they are defective or do not conform to the agreed specification.

13. Liability & Limitation

  • Subject to mandatory consumer protection rules, our liability for direct damages is limited to the purchase price of the product. We exclude liability for indirect, incidental, consequential or punitive damages to the fullest extent permitted by law.

  • Nothing in these Terms shall limit our liability for death or personal injury resulting from our negligence, or for any liability which cannot legally be excluded under mandatory law.

14. Force Majeure

  • We are not liable for breaches caused by events beyond our reasonable control (strikes, natural disasters, pandemic measures, courier delays, customs issues, suppliers, internet outages). In such events we will inform you and propose alternatives where possible.

15. Complaint Handling & Dispute Resolution

  • If you have a complaint, please contact our customer service (info@foonstore.com / WhatsApp +31 6 48484574). We will acknowledge and handle complaints promptly.

  • If a dispute cannot be resolved amicably, consumers in the EU may use the EU Online Dispute Resolution platform (ODR) available at the European Commission website. We are also willing to consider mediation where appropriate.

16. Data Protection & Privacy

  • We process your personal data in accordance with our Privacy Policy (link on website). Data is used to process orders, provide customer service, and meet legal obligations. We comply with GDPR and applicable Dutch data protection law.

17. Cookies & Tracking

  • Our website uses cookies and similar technologies. Details and cookie preferences are available in our Cookie Policy.

18. Intellectual Property

  • All content, logos, images and text on the site are our intellectual property or used with permission. You may not reproduce site content without consent.

19. Communications — How to Contact Us

  • Accepted channels for formal notices, returns and refund requests:

    • Refund/Return Form on the website (preferred)

    • Email: info@foonstore.com

    • WhatsApp: +31 6 48484574

  • We do not accept formal refund/return claims via phone calls. Informal questions may be handled via phone or chat but will not replace written claims.

20. Changes to the Terms

  • We reserve the right to modify these Terms. Changes will be published on the website; the version applicable to your purchase is the version published at the time of that purchase.

21. Severability & Entire Agreement

  • If any provision is invalid or unenforceable, remaining provisions remain in full force. These Terms and referenced policies (Privacy, Cookie) constitute the entire agreement between you and Rayak regarding purchases on FoonStore.com.

22. Governing Law & Jurisdiction

  • These Terms are governed by Dutch law. Disputes will be subject to the exclusive jurisdiction of the competent courts of The Netherlands, except where mandatory consumer protection law provides otherwise.

23. Quick Reference — What you must do to make a claim

  1. Keep the original packaging and proof of purchase.

  2. Take photos/videos showing the problem.

  3. Contact us in writing (email / web form / WhatsApp) with order number, product, description and photos.

  4. Await instructions for return shipment (we may issue an RMA/return number).

  5. Ship the product with tracking and keep the shipment receipt until the claim is resolved.

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