Privacy Policy
Privacy Policy – FoonStore.com (Operated by Rayak)
Last updated: October 23, 2025
FoonStore (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have under applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and the Dutch Implementation Act of the GDPR.
Article 1. Company Details
Controller:
FoonStore – Operated by Rayak
📍 Klaproosstraat 31, 5552 EZ Valkenswaard, The Netherlands
📧 Email: info@foonstore.com
🌐 Website: www.FoonStore.com
Owner / Responsible Person:
Mr. Keivan Neekpey
Article 2. Personal Data We Process
We collect and process personal data that you provide to us directly or that is generated automatically through your use of our website and services.
The personal data we may process includes:
First and last name
Gender (optional)
Billing and shipping address
Phone number
Email address
Payment information (processed securely by payment providers, not stored by us)
Order history and correspondence
IP address and browser/device data (for website functionality and analytics)
We do not intentionally collect or process special categories of personal data (such as health, political, or religious information).
Article 3. Purpose of Processing and Legal Basis
Your personal data is collected and processed only when we have a legal basis under GDPR. The purposes and legal grounds include:
| Purpose | Legal Basis |
|---|---|
| To process and fulfill purchase agreements (order handling, delivery, invoicing) | Execution of a contract (Art. 6(1)(b) GDPR) |
| To provide customer service and communication | Execution of a contract / legitimate interest (Art. 6(1)(b),(f)) |
| To manage your account (if applicable) | Execution of a contract |
| To send newsletters, offers, or promotions | Consent (Art. 6(1)(a)) |
| To improve our website, services, and user experience | Legitimate interest (Art. 6(1)(f)) |
| To comply with tax, accounting, or legal obligations | Legal obligation (Art. 6(1)(c)) |
We will not use your data for purposes incompatible with the above without first notifying you and, where required, obtaining your consent.
Article 4. Data Retention Period
We retain personal data only as long as necessary for the purposes stated above or as required by law.
| Data Type | Retention Period |
|---|---|
| Customer and order data (invoices, shipping, contact) | 7 years (required by Dutch tax law) |
| Newsletter and marketing subscriptions | Until consent is withdrawn |
| Customer service records (emails, WhatsApp, support tickets) | Up to 2 years after last contact |
| Account information (if any) | Until account deletion |
| Cookies and analytics data | As defined in our Cookie Policy (max 2 years, unless deleted sooner) |
When data is no longer required, it will be securely deleted or anonymized.
Article 5. Sharing of Personal Data with Third Parties
FoonStore shares your personal data only when necessary to deliver our services or comply with legal obligations. We may share data with:
Shipping partners (e.g., PostNL, DHL, UPS) – for delivery purposes
Payment service providers (e.g., Mollie, PayPal, ING) – for secure payment processing
IT and hosting providers – to operate the website securely
Email and marketing service providers – for newsletters (only with your consent)
Public authorities – when required by law (e.g., tax, fraud prevention)
We enter into Data Processing Agreements (DPAs) with all processors to ensure compliance with GDPR and data security.
We do not sell or rent your personal information to third parties.
If data is transferred outside the European Economic Area (EEA), it will only occur where adequate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission).
Article 6. Data Security
We apply appropriate technical and organizational security measures to protect your data from unauthorized access, loss, alteration, or disclosure.
These include:
Secure (HTTPS/SSL) connections on our website
Restricted access to personal data within our systems
Encrypted storage of sensitive data
Regular updates and security monitoring of hosting infrastructure
Staff confidentiality commitments and GDPR awareness training
Despite our efforts, no system is entirely secure; however, we take all reasonable steps to prevent unauthorized access or misuse.
Article 7. Your Rights as a Data Subject
Under the GDPR, you have the following rights regarding your personal data:
Right of Access – Request a copy of the personal data we hold about you.
Right to Rectification – Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – Request deletion of your data when it is no longer necessary or based on consent.
Right to Restrict Processing – Request limited use of your data in certain circumstances.
Right to Data Portability – Receive your data in a structured, commonly used format to transfer it to another provider.
Right to Object – Object to data processing based on legitimate interest or for direct marketing.
Right to Withdraw Consent – Withdraw consent for processing based on consent (e.g., newsletters) at any time.
To exercise your rights, contact us via info@foonstore.com. We may request verification of identity before processing your request.
We will respond within 30 days of receiving your verified request.
If you are unsatisfied with our response, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) via www.autoriteitpersoonsgegevens.nl.
Article 8. Cookies and Tracking Technologies
FoonStore uses cookies to improve the user experience, analyze website traffic, and personalize marketing.
Types of cookies used:
Functional cookies – Required for website operation (e.g., shopping cart, login).
Analytical cookies – Help us measure and improve website performance (e.g., Google Analytics, anonymized).
Marketing cookies – Used to show relevant promotions or track newsletter interactions (only with consent).
You can disable cookies through your browser settings or cookie banner preferences. You can also delete previously stored cookies at any time.
A detailed description of cookies used and their duration is available in our Cookie Policy.
Article 9. Newsletters and Marketing Communications
You can subscribe to our newsletter to receive updates, offers, and product news.
Subscription requires your explicit consent (opt-in). You may unsubscribe at any time using the “unsubscribe” link in each newsletter or by contacting info@foonstore.com.
We may personalize newsletters based on previous orders or browsing activity to make content more relevant to you.
We never send marketing messages without consent and never share subscriber lists with third parties.
Article 10. Automated Decision-Making and Profiling
FoonStore does not use automated decision-making or profiling that produces legal effects or significantly affects you as a data subject.
Article 11. Children’s Privacy
Our website and services are not directed toward persons under the age of 16.
We do not knowingly collect personal data from minors. If you believe a child has provided personal data to us, please contact us so we can delete it immediately.
Article 12. Data Breaches
In the unlikely event of a personal data breach, FoonStore will:
Take immediate steps to minimize harm and restore security,
Document the incident and its impact, and
Notify the Dutch Data Protection Authority (and affected individuals if required) within the statutory timeframe (72 hours under GDPR).
Article 13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Updated versions will be posted on www.FoonStore.com with a revised “Last Updated” date.
We encourage you to review this policy regularly to stay informed about how we protect your information.
Article 14. Contact and Complaints
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
FoonStore – Rayak
📍 Klaproosstraat 31, 5552 EZ Valkenswaard, The Netherlands
📧 Email: info@foonstore.com
📞 WhatsApp: +31 6 48484574
🌐 www.FoonStore.com
If you believe that your data protection rights have been violated, you have the right to submit a complaint to:
Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
Website: www.autoriteitpersoonsgegevens.nl
